What Shipping Methods Are Available?
We offer shipping via FedEx, UPS, and USPS.
Do You Ship Internationally?
We do not ship internationally at the moment. However, we are looking to do so in the future.
How Long Will It Take To Get My Package?
Our shipment normally takes about 4 – 7 business days. Please keep in mind that weekend is not included in the shipment days.
Payment
What Payment Methods Are Accepted?
We accept payment via Paypal.
Is Buying On-Line Safe?
Buying on-line is always safe. You can see on the url bar, we have included an SSL certificate which ensure your data not leaking out. We are the official website for CLIMBX brand.
Orders & Returns
How do I place an Order?
Simply shop like you do from other website. Our website is designed for user-friendly, which is really easy to filter product category, and easy to add products to cart and checkout. Everything is mobile friendly too.
How Can I Cancel Or Change My Order?
If you have placed the order and wish to cancel, you will have to contact us within 1 business day. If the order hasn’t been ship out yet, we will easily give you full refund.
Do I need an account to place an order?
Creating account is not necessary but recommended. To keep yourself as convenience for future purchase, you can make account with us so your information is saved. Of course you can just checkout as guest.
How Do I Track My Order?
You may track your order here. Simply provides your order number and the email associated with this order.
How Can I Return a Product?
You may return any un-wear, un-used products within 30 days after invoice date. If the product returned is not in its original condition, we will charge 15% restocking fee.